Shutterfly for iPhone FAQ
What does Shutterfly for iPhone do?
What are the system requirements for using Shutterfly for iPhone?
How do I install the Shutterfly for iPhone app?
How do I sign in to the Shutterfly for iPhone app?
How can I view my Shutterfly pictures from an iPhone?
How can I share Shutterfly pictures via email from my iPhone?
How can I post Shutterfly pictures to my Shutterfly Share site from my iPhone?
How do I upload pictures from my iPhone to my Shutterfly account?
Where do I find pictures uploaded from my iPhone to my Shutterfly account?
What can I do with my iPhone pictures once they’re uploaded to my Shutterfly account?
Do I need to sign out after using Shutterfly for iPhone?
I created or deleted an album at Shutterfly.com and the change isn't showing up on my iPhone. What do I do?
I forgot my Shutterfly password. How can I recover it?
What is the thumbnail cache?
How do I submit feedback on the Shutterfly for iPhone app?
How do I uninstall the Shutterfly for iPhone app?

What does Shutterfly for iPhone do?
Shutterfly for iPhone is one of the top photography apps for the iPhone and iPod. It is offered for free by Shutterfly, a leading Internet-based social expression and personal publishing service. With Shutterfly for iPhone, you can:

  • Access all your Shutterfly albums and pictures from your iPhone.
  • Show off and view your online Shutterfly pictures in a full-screen slide show.
  • Upload full-resolution photos on your iPhone to your online Shutterfly account for permanent backup.
  • Email pictures in your Shutterfly account to your iPhone Contacts. Each Contact receives a link to your online album.
  • Post pictures in your Shutterfly albums to your Shutterfly Share personalized website for friends and family to see.
  • Download a picture from your Shutterfly account back to your iPhone camera roll to use as wallpaper or edit in another iPhone app.
  • Assign a picture in one of your Shutterfly albums to a Contact.
  • Delete unwanted pictures from your Shutterfly albums.
  • Create a new Shutterfly album to which to upload your iPhone pictures.
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What are the system requirements for using Shutterfly for iPhone?
You’ll need an Apple iPhone (original, 3G or 3GS model) or Wi-Fi enabled Apple iPod Touch with mobile Internet access. For the best user experience, use Wi-Fi. You can also use the AT&T wireless network (3G or EDGE).

  • If you have an original or 3G iPhone, make sure your OS is updated to version 3.0 or later.
  • The app’s Camera mode is not available for the iPod Touch.
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How do I install the Shutterfly for iPhone app?
Install the Shutterfly for iPhone app from the iTunes App Store.

To install from a computer (PC or Mac)

  1. Launch iTunes. Search for “Shutterfly” in the iTunes App Store.
  2. From the Shutterfly app page, click the “Get App” button. The app download will begin immediately. You may be prompted by iTunes to enter your Apple ID and password.
  3. After the app has finished downloading, connect your iPhone to your PC or Mac via your iPhone USB cable. iTunes should begin syncing your iPhone immediately and, in the process, transferring the app to your iPhone. If it doesn’t sync automatically, go to “File” > “Sync” in iTunes.
  4. Once your iPhone indicates that the sync is complete, disconnect it from the USB cable.

To install directly from the iPhone

  1. Tap the “App Store” icon on your iPhone.
  2. Search for the word “Shutterfly.”
  3. Tap the “Shutterfly” app icon.
  4. Tap “Free” > “Install.”
  5. Enter your iTunes password. Tap “Okay.”
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How do I sign in to the Shutterfly for iPhone app?
If you have a Shutterfly account already:

  1. Tap the “Shutterfly” icon on your iPhone to launch the app.
  2. Enter your Shutterfly email address and password.
  3. Tap “Done” > “Sign In.”
  4. On the Terms of Use screen, tap “Accept.”

If you don’t have a Shutterfly account yet:

  1. Tap the “Shutterfly” icon on your iPhone to launch the app.
  2. Tap “Create a New Account.”
  3. Input your first name, last name, email address and password.
  4. Tap “Done” > “Save.”
  5. On the Terms of Use screen, tap “Accept.”
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How can I view my Shutterfly pictures from an iPhone?
To view your Shutterfly pictures from your iPhone:

  1. Tap the “Shutterfly” icon on your iPhone to open the Shutterfly app.
  2. Tap “Albums” on the tool bar at the bottom of the screen.
  3. Once your album list has loaded, tap the name of the album you want to browse. If you have a long list of albums, scroll through by swiping your finger up and down the screen.
  4. Tap the thumbnail of the picture you want to view.
  5. View other pictures in the album by swiping across the screen or tapping the arrows at the bottom of the screen. You also can tap the “Play” icon at the bottom of the screen to see an entire album in slideshow mode.
  6. Turn your iPhone sideways to view your pictures full-screen. Navigation controls will fade away after 3 seconds.

For the fastest browsing experience, we recommend you use a Wi-Fi connection or connect to the 3G network.

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How can I share Shutterfly pictures via email from my iPhone?
Shutterfly for iPhone enables you to send an email share of one or more pictures in a Shutterfly album to anyone in your iPhone contact list. Recipients receive an email directing them to a landing page on which they can view the photos and order prints. To email your Shutterfly pictures from your iPhone:

  1. Tap the “Shutterfly” icon on your iPhone to open the Shutterfly app.
  2. Tap “Albums” on the tool bar at the bottom of the screen.
  3. Open a folder and then an album.
  4. From the thumbnail list, tap the Action icon (arrow in a box) to activate picture selection mode.
  5. Tap the pictures you wish to share. Selected pictures will be marked with an orange checkmark.
  6. Tap “Share” then tap “Email Pictures.”
  7. Select a contact from your iPhone contact list. Once you select your first contact, you can add contacts to the email by tapping the blue + icon.
  8. Tap “Send” to send your email share.
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How can I post Shutterfly pictures to my Shutterfly Share site from my iPhone?
Shutterfly for iPhone enables you to post one or more pictures in a Shutterfly album to any Shutterfly Share site to which you have permission to post. Pictures appear almost instantly on your Share site. To post to your Shutterfly Share site from your iPhone:

  1. Create a Shutterfly Share site. If you do not have a Share site, you can create one for free here.
  2. Tap the “Shutterfly” icon on your iPhone to open the Shutterfly app.
  3. Tap “Albums” on the tool bar at the bottom of the screen.
  4. Open a folder and then an album.
  5. From the thumbnail list, tap the Action icon (arrow in a box) to activate picture selection mode.
  6. Tap the pictures you wish to share. Selected pictures will be marked with an orange checkmark.
  7. Tap “Share” then tap “Post to Share Site.”
  8. Select a Share Site, Page and Section to which to post your pictures.
  9. Tap “Post” to post your photos.
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How do I upload pictures from my iPhone to my Shutterfly account?
To upload pictures already on your iPhone:

  1. Tap the “Shutterfly” icon on your iPhone to open the Shutterfly app.
  2. Tap “Upload” on the toolbar at the bottom of the screen.
  3. Select the album that contains the picture you want to upload. Pictures taken with the iPhone camera will be located in the Camera Roll album.
  4. Tap the thumbnail of the picture you want to upload. If your album contains many pictures, scroll through by swiping your finger up and down the screen.
  5. When the selected picture loads in the Preview window, tap “Upload” to begin the upload.
  6. If you wish to change your upload album, tap “Change” in the Preview window. You can select from the list of your existing albums or tap the + icon to create a new album.
  7. Pictures selected for upload will automatically be added to the upload queue. Review your queue at any time by tapping “Queue” on the toolbar.

To take a new picture and upload it immediately:

  1. Tap the “Shutterfly” icon on your iPhone to open the Shutterfly app.
  2. Tap “Camera” on the toolbar at the bottom of the screen.
  3. Tap the camera icon to take a picture.
  4. Once the photo preview is displayed, tap “Use” if you are satisfied with the picture. Or, tap “Retake” to retake the picture.
  5. When the selected picture loads in the Preview window, tap “Upload” to begin the upload.
  6. Pictures selected for upload will automatically be added to the upload queue.
  7. You can keep taking pictures and adding them to your upload queue. To exit out of camera mode, tap “Cancel” on the Take Picture screen.
  8. Review your upload queue at any time by tapping “Queue” on the toolbar.

For the fastest upload experience, we recommend you use a Wi-Fi connection or connect to the 3G network.

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Where do I find pictures uploaded from my iPhone on Shutterfly.com?
Pictures from your iPhone are uploaded automatically to whichever album you specified on the upload Preview screen. You can view this album by logging onto Shutterfly.com and clicking on the “My Pictures” tab.

You can also view your uploaded pictures from within the app. On the toolbar at the bottom of the screen, tap “Albums.”

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What can I do with my iPhone pictures once they’re uploaded to my Shutterfly account?
You can order prints, create photo products and share them just as you would with other pictures. Because iPhone pictures are smaller in resolution than those taken by most cameras, the quality of the images will be affected if you create anything larger than a 4x6 print on an iPhone original or 3G or an 8x10 print on an iPhone 3GS.

Tips for taking iPhone pictures

  1. Hold your iPhone steady when taking a picture.
  2. If you’re taking a photo of a person, wait until your subject is still. Movement often shows up as a blur in an iPhone picture.
  3. If possible, take your picture outside or in bright light.
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Do I need to sign out after using Shutterfly for iPhone?
No, you do not need to sign out. Shutterfly for iPhone was designed to remember your credentials and will sign you in automatically the next time you launch the app.

If you do wish to sign out, you can tap “Settings” and then “Sign Out.” Your logon credentials and settings will be deleted. Your account, however, will not be deleted.

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I created or deleted an album at Shutterfly.com and the change isn’t showing up on my iPhone. What do I do?
For performance reasons, Shutterfly for iPhone does not sync constantly with Shutterfly servers. If you made a change to your account at Shutterfly.com and want to see it reflected in the app, we recommend doing one of the following:

  1. Tap the refresh button on the first screen (folder level) in Albums mode.
  2. Sign out of the app in Settings and sign back in. Your album list will be forced to load fresh.

Also, when you exit the app and do not use it for 30 minutes, your albums list will sync automatically with your Shutterfly app the next time you launch it.

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I forgot my Shutterfly password. How can I recover it?
You cannot recover your password from within the Shutterfly for iPhone app. However, you can recover it on Shutterfly.com here.

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What is the thumbnail cache?
The thumbnail cache stores the list of your Shutterfly albums and the image thumbnails within it. The cache will improve loading speed of albums and thumbnails after they have been initially viewed. To adjust the amount of disk space used for the cache, tap “Settings” and then “Thumbnail Cache.”

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How do I submit feedback on the Shutterfly for iPhone app?
Email us at iphone-feedback@shutterfly.com. Alternatively, you can submit feedback from within the Shutterfly app. Tap “Settings” on the tab bar at the bottom of the screen. Tap “Feedback”. Enter your feedback and tap “Send.” We may not be able to respond to all comments, but we'll share your feedback with the iPhone app product team.

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How do I uninstall the Shutterfly for iPhone app?

  1. Tap and hold down the “Shutterfly” icon on your iPhone.
  2. When the icon begins to wiggle, tap the “X” in the corner of the icon.
  3. Tap “Delete” and then click “Home.”
All settings associated with your app will be deleted. You’ll still be able to access your Shutterfly account and all the photos in it at Shutterfly.com.

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