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Q: What is the Shutterfly Address Book?
A: The address book is your place on Shutterfly to store contact information for friends and family. You can easily access this contact information when you share pictures or send prints.

You can add, save, and update information for individual contacts in your address book. You can also create groups of your contacts’ email addresses to save time when sharing pictures with a regular set of friends and family.

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Q: How to add contacts to your Shutterfly Address Book
A: You can easily enter new contacts directly into your Shutterfly address book. You can also automatically import all of your addresses from a Desktop address book program (i.e. Outlook or Palm) into your Shutterfly address book.

To add contacts directly into your Shutterfly address book:

• In My Shutterfly, click on the ‘Address book’ link. It is listed under ‘Account info’.
• On the Address book page, click on ‘Add contact’.
• On the Add address page, enter information in all of the required fields, and add any other information in the appropriate fields.
• Click on ‘Save now’. You are returned to the Address book page.

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Q: Creating and using groups
A: If you regularly share pictures with certain sets of your friends and family, you can save time by creating groups in your address book. With groups, you can send pictures to a whole group of email addresses with one click instead of having to choose each address individually.

To create a group:

• In My Shutterfly, click on the ‘Address book’ link. It is listed under ‘Account info’.
• On the Address book page, click on ‘Add group’ — this will take you to a page where you can add a new group.
• On the Add group page, choose a name for your group and then select the contacts from your Address book whose email addresses you want to include.
• You can also add contacts to your group which are not yet in your Address book — they will automatically be added to both your group and as contacts in the Address book.
• When you are finished, click ‘Save now’. You will return to the Address book page.

You also have the opportunity to create new groups each time you share pictures:

• After sharing pictures, you’ll be given the option of creating groups from the list of people with whom you shared
• You can add these people to an existing group or create a new group
• You will also be able to add new contacts to your address book

To share with a group:

• When you go to share pictures, if you’ve created group(s), they will show up on the page where you choose your recipients for sharing pictures .
• Click on the names of the groups with which you want to share.
• The email addresses for each group you pick will be automatically entered into the “To” field on this page

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Q: How to import addresses from Outlook or Palm
A: Follow these simple steps to import addresses from your Desktop address book program into your Shutterfly address book:

• In My Shutterfly, click on the ‘Address book’ link. It is listed under ‘Account info’.
• On the Address book page, click on ‘Import addresses’.
• On the Import addresses page, select your Desktop address book program (i.e. Outlook).
• Before you can import to your Shutterfly address book, you must first save out your Desktop address book to a file on your desktop.
• On the Importing addresses from ‘Program’ page (i.e. Import addresses from Outlook), follow the instructions carefully to import your contacts from your Desktop address book program. We support the following programs:
   
• Outlook (Windows)
• Outlook Express (Windows)
• Palm Desktop (Windows)
• Outlook Express (Macintosh)
• Palm Desktop (Macintosh)

*Note: The instructions are different for each of the programs. So, please make sure to select the program you’ re using to ensure a successful import of your address book.
 
• After you have saved out a file from your Desktop address book program, click the ‘Browse’ button to locate the file on your computer.
• Then, click on the ‘Next’ button.
• An ‘Importing Addresses’ progress screen pops-up. Then, a confirmation appears below the title on the Select addresses to save page assuring you that your addresses were successfully imported. Or, a message appears letting you know that your import failed.
• Select the addresses you would like to save to your Shutterfly address book and click ‘Save in your address book’ to the right of your selections.
• A ‘Saving Addresses’ progress screen pops-up. Then, a confirmation appears at the top your Shutterfly address book page assuring you that your addresses were successfully saved. Or, a message appears letting you know that your save failed.

*Note: If you were unable to import or save your address book, please reread the instructions for the program you are trying to save your address book from. Then, try importing and saving your Desktop address book to your Shutterfly address book again.

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Q: How to edit Address Book entries
A: Sign in to your account. On the My Shutterfly page, click the ‘Address Book’ link (it’s listed in the ‘Account info’ section).

Click on ‘Edit’ to the right of the group or individual contact you wish to change.

Editing a group

• If you click ‘Edit’ next to a group, you will be taken to a page showing the group name and showing all of the contacts in your address book. Those contacts which are included in the group have checked boxes to the left of the contact name.
• You can add and remove contacts from a group by simply checking or unchecking the boxes to the left of their names. NOTE: removing a contact from a group does NOT delete it from your address book. If you want to delete a contact, you need to do this separately.
• You can also add new contacts to the group who aren’t already in your address book (these will automatically be saved as new contacts).
• Click on ‘Save now’ and you will return to the address book with the group’s information updated.

Editing a contact

• If you click ‘Edit’ next to a contact, you will be taken to a page showing all of the information for that contact
• Change any information you want. Be sure that you’ve entered appropriate information in all of the required fields.
• Click on ‘Save now’ and you will return to the address book with the contact’s information updated.

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Q: How to delete Address Book entries
A: In My Shutterfly, click on the ‘Address book’ link (it’s listed in the ‘Account info’ section).

On the Address book page, click on the checkbox to the left of any groups or contacts you want to delete. Click on ‘Delete selected’.

A pop-up window appears asking you to confirm that you want to delete the selected items. If you click ‘OK’, the items are then deleted and you are returned to the Address Book page.

*Note: if you delete a contact, it will also be deleted from any groups of which it is a part. If you delete all of the contacts in a group, that group will also be deleted.

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Q: How does Shutterfly use these addresses?
A: We only use these addresses to fulfill orders you are sending to them. Shutterfly keeps all addresses in your personalized Shutterfly address book completely confidential. We never use them for advertising or promotional purposes, and we do not sell or share them with any other entity under any circumstance. You can be assured that your Shutterfly address book is for your use only.

For more information, there is a link to our Privacy policy at the bottom of every page on our site.

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Q: I got an error message saying my address import had failed. What do I do now?
A: When this notice appears, please reread the instructions for the program you are trying to save your address book from.

After you have resaved your Desktop address book, click the ‘Browse’ button to locate the file on your computer.

Then, click on the ‘Next’ button and follow the remaining steps to select and save your addresses into your Shutterfly address book.

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