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Q: How many images fit on a DVD slideshow? Do I have access to the single images composing the DVD slideshow?
A: A maximum of 400 images is the limit length for DVD slideshows. The slideshow is composed of one media file so users will not have access to the raw images. If you wish to obtain raw images please order an Archive DVD instead.

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Q: Can I upload my own music?
A: At this time users can not upload their own music to add to a slideshow. A variety of pre-recorded music is available, and can be selected and previewed during the ordering process.

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Q: Can I preview my DVD?
A: As you go through the ordering process your entire slideshow will preview. If the preview is not correct, please make any necessary changes prior to ordering.

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Q: Can I add an introduction to my DVD slide show?
A: Customers can enter a title, ‘Created By’ and ‘Starring Character’ information, and personalize the introduction with an animation style. Unfortunately, users can’t upload their own introductions for the slideshow at this time.

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Q: Can I change fonts on my introduction?
A: Users can’t change the fonts on the introduction at this time. The font selection is based on the theme chosen for the DVD.

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Q: How many chapters can I have on the DVD?
A: The slideshow is the only chapter on the DVD. At this time, users do not have the option to add additional chapters to the DVD.

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Q: Can I add captions?
A: Please use a Shutterfly caption border if you wish to add a caption to the image playing on the slideshow. Be sure to preview any caption borders carefully to ensure that the text is legible and correct. Please keep in mind that text that is legible on a computer monitor may be difficult to read on a television.

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Q: What resolution should my image be? What does it mean if the image is ‘not recommended’?
A: We recommend a minimum resolution of 800x600 for images used in a DVD slideshow. If you receive a ‘not recommended’ warning, then the resolution of your image is too low to produce a satisfactory image on the DVD.

(Please note that our recommendations are based ONLY on the overall resolution of your picture, and not on the overall quality or clarity. We are not and cannot be responsible for blurry or out-of-focus images, even if there is sufficient resolution to be ‘recommended’.)

Pictures that fall below our recommended resolution guidelines may look okay during the ordering process, but may appear blurry and pixelated — that is, the image will appear blocky, with jagged rather than smooth edges — when enlarged and viewed as a slideshow on a television or computer monitor.

To check the resolution of your pictures once you have transferred them to Shutterfly, go to the View page and click on the thumbnail image; you will then see a larger version of the picture, with recommended print sizes. Click the picture info ‘link’. Among the information displayed you will find the resolution.

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Q: What is the processing time for the DVD?
A: Typically, DVD products ship within 2 business days. Please see our shipping page for more information.

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Q: Can I add a border to the images in the DVD slide show?
A: Any Shutterfly border may be added to images when creating a DVD. Border choices will appear in the preview of the DVD. If a border does not appear in the preview then it will not appear in the finished slideshow. Changes made to borders after an order is placed will not be reflected in the slideshow.

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Q: Will an invoice arrive with the DVD?
A: Shutterfly does understand that orders placed from our site are sent as gifts. A packing slip is included with all orders shipped, however, it does not include pricing information. Pricing information will be presented at checkout, and will be sent to the customer in their order and ship confirmation emails.

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