Help |  Our guarantee

100% Satisfaction Guarantee

If, for any reason, you’re not happy with a purchase, we’ll replace your order, at no charge, or give you a full refund.

We Never Delete Pictures

Your memories are safe with us. We never delete your photos. Ever.

Secure Picture Storage

Our picture storage is free and unlimited. We securely store your images at full resolution.


We’re not happy unless you’re happy. It’s that simple.

We get how important your memories are to you. Those moments from your wedding, your kid’s first birthday, their first day of school—they’re priceless.

And since you’ve trusted us with those memories, we promise to let you store an unlimited amount of pictures for free. And, we’ll securely store all those pictures at the same resolution at which you uploaded them. We also promise we’ll never delete them (not even the embarrassing ones).

We want you to love the Shutterfly photo books, cards, calendars, prints, posters and photo gifts you create with your pictures. We want you to be excited when you see a bright-orange Shutterfly package in the mail, because you know some amazing memories are waiting inside.


We’ve created an online help center to make it easy for you to find answers to your questions. Search the FAQs and community forums, or contact us if you can’t find what you need.

Visit the online help center.