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Q: What material are magnets made of?
A: Our magnets are made of flexible plastic.

Q: What is the size of the magnet? How big is the image?
A: Magnets are offered in two sizes — 2.375”x3.375” and 3.375”x4.875” (with rounded corners). Your picture will cover the entire surface of the magnet.

Q: What file format do you accept for the magnet?
A: Shutterfly only accepts images in JPG format and sRGB colorspace.

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Q: What resolution should my image be? What does it mean if the image is “not recommended”?
A: We recommend a minimum resolution of 1024x768 for our magnet. If you receive a “not recommended” warning, then the resolution of your image is too low to produce a satisfactory print on the magnet.

(Please note that our recommendations are based ONLY on the overall resolution of your picture, and not on the overall quality or clarity of the original picture. We are not and cannot be responsible for the original picture being blurry or out-of-focus, even if there is sufficient resolution to be ‘recommended’.)

Pictures that fall below our recommended resolution guidelines may look okay when viewed online, but will appear blurry and pixelated — that is, the image will appear blocky, with jagged rather than straight edges — when enlarged and printed.

To check the resolution of your pictures once you have transferred them to Shutterfly, go to the View page and click on the thumbnail image; you will then see a larger version of the picture, with recommended print sizes. Above these, hold your cursor over the lowercase ‘i’. Among the information displayed you will find the resolution.

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Q: What is the processing time for the magnet?
A: Once an order is placed, it is typically processed and shipped within 2-3 business days. For more information on processing times, please visit our Order Status page.

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Q: Can I add a border to the magnet?
A: Yes, any one of our “simple” (white, black, black line, shadow box and blur) or caption borders can be added to a magnet. Please note that the addition of a border will reduce the image size.

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Q: Can I add text to my magnet?
A: Shutterfly offers customers the ability to add text to their magnets by the use of our caption borders. These borders allow text to be added either on or below the image (depending on the type of border that is chosen). As with all our enhancement tools, there is no additional charge for adding text.

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Q: Will an invoice arrive with the magnet?
A: Shutterfly does understand that orders placed from our site are sent as gifts. A packing slip is included with all orders shipped, however, it does not include pricing information. Pricing information is sent only to the customer in their order confirmation email. We also offer customers the ability to include gift notes when shipping to other recipients.

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