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Q: Can I order prints from scanned images or pictures?
A: Yes, as long as the picture is in .jpg format. We recommend scanning your pictures at a minimum of 300 dpi using the least amount of jpeg compression possible.
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Q: How can I improve my pictures/print quality?
A: Add the picture to your Shutterfly account directly from your camera or computer without changing it first. This way, Shutterfly can apply calibration fixes appropriate to your particular camera. Also, make sure you have your camera is set to take pictures using the "best" quality setting. This will result in larger image file sizes, but much better print quality. For general picture taking tips and advice, see our Tips & Techniques pages.
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Q: How do I get the highest-quality prints?
A: Shutterfly recommends that you set your camera to the highest picture quality setting ("best") and that you add your picture to your Shutterfly account without editing them (unless you really know what you're doing!) You should also check the resolution of your pictures against the following guidelines:
| Image Resolution |
Maximum print size |
| less than 640 x 480 | Only wallet-size prints recommended |
| 640 x 480 | Absolute minimum resolution for 4x6
(results will vary) |
| 1024 x 768 | Minimum recommended resolution for 4x6 |
| 1152 x 864 | Minimum recommended resolution for 5x7 |
| 1600 x 1200 | Minimum recommended resolution for 8x10 or larger |
|
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Q: What type of paper does Shutterfly use?
A: Shutterfly uses Fujicolor Crystal Archive photographic paper from Fuji. Fuji Crystal Archive paper has long been considered the finest color photographic paper available and is the choice of professional photographers and commercial labs. Recent independent studies by Wilhelm Imaging Research show that Crystal Archive is the most fade-resistant photographic paper, outlasting other major brands by almost a three-to-one margin.
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Q: How long will my prints last, compared to inkjet prints and traditional 35mm prints?
A: Unlike prints from an inkjet printer, which are printed on the surface of a paper, Shutterfly prints are very fade-resistant. Shutterfly's chemical process - combined with the use of true Fuji Crystal Archive photo paper - means that your prints will have the same or greater durability as prints from traditional photofinishers.
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Q: What do I do if I'm unhappy with the quality of my order?
A: We at Shutterfly put our best into each order. In the event of quality issues, we do have a satisfaction guarantee. There is a link to it at the bottom of every page; please refer to it for further assistance on what to do if there is a problem with your order.
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