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At Shutterfly, we guarantee the quality of our products: if you are unhappy with your purchase, you may return it within 30 days for reprinting or a refund.
For a refund, please print out the form below, fill it out, and enclose it with your return. If you are unable to print out this form, please legibly handwrite the information on paper and include it with your return. Filling out the form as completely as possible will greatly help us expedite your refund.
| Customer Name: |
_________________________________
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| Customer Email: |
_________________________________
(The email address of your Shutterfly account. This is the email address that we will respond to.)
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| Order Number: |
_________________________________
(This information is in your order-confirmation email; or it can also be seen in your Order history).
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| Order Date: |
_________________________________
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Please return merchandise to:
Shutterfly
Attn: Customer Service - Returns
3180 Corporate Place
Hayward, CA 94545
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Qty |
Item |
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4x6 print(s) |
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Folded greeting card(s) |
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Calendar(s) |
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5x7 print(s) |
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4x8 Photo Cards |
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Frames(s) |
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8x10 print(s) |
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Note Cards |
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Snapbook(s) |
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11x14 print(s) |
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Mouse pad(s) |
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Photo Book(s) |
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16x20 print(s) |
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Mug(s) |
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Archive DVD(s) |
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20x30 print(s) |
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T-shirt(s) |
__ |
PhotoShow DVD(s) |
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Wallet-size print(s) |
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Magnet(s) |
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Tote bag(s) |
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Photo albums(s) |
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Coasters |
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35mm film mailer(s) |
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Canvas print(s) |
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Other _________________ |
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__ Brightness |
__ Resolution |
__ Other (please explain) |
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__ Color |
__ Ordered in error |
__________________ |
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__ Cropping |
__ Received damaged |
__________________ |
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Comments: _________________________________________ |
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Free prints to be credited to my Shutterfly account. Usually processed within 3 to 5 days of when we receive your return.
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Gift Certificate in the amount of return, to be credited to my Shutterfly account. Usually processed within 7 to 10 days of when we receive your return.
(Not available to orders placed using free prints)
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Refund to the credit card used to place the order. Please allow one full billing cycle for the credit to appear in your account.
(Not available to orders placed using free prints or Gift certificates, or to orders paid for with a check or money order.)
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Paper check mailed to me at my billing address. Please allow 6 to 8 weeks for your refund to be processed and mailed.
(Only available to orders paid for with a check or money order.)
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(Please note: if you do not select one of the above options, or if you do not include this sheet with the return, then free prints will be the default form of your refund. Additionally, original shipping costs will not be refunded unless the entire order is returned.) |
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