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Q: Does Shutterfly use secure ordering?
A: Absolutely. Our secure server software (SSL) encrypts all the information you type in when you open an account or place an order before it is sent over the Internet. That way, your information cannot be read until it reaches our secure server. Read our Privacy Policy for more information.
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Q: Is ordering secure?
A: Shutterfly uses industry standard secure server software (SSL) for all photo ordering and account management transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. We also guarantee that every order you make at Shutterfly will be 100 percent safe. This means that we will reimburse you for any fraudulent charges that are not covered by your bank and that result through no fault of your own from purchases made at Shutterfly while using the secure server.
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Q: Are shared albums and pictures public?
A: Shared albums and pictures are not available to the general public. However, the recipients of your shares can order prints, and they can also save the pictures into their account and then share the pictures with their friends and family.
If pictures have been shared using the "Open Share" option, then anyone with the appropriate Open Share link can access the pictures, and can order prints or save them to an account.
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Q: What does Shutterfly do with the information I submitted when I signed up?
A: Your privacy is protected at all times.Please see our Privacy Policy for complete details.
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Q: Will Shutterfly keep a list of my contacts (people I send pictures to)?
A: Shutterfly will keep an address book on our system for your convenience. This information will not be sold or shared with other companies.
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Q: What if I don't want to receive any email messages from Shutterfly?
A: You can easily update your email preferences to opt-out of Shutterfly mailings. You can specify whether or not you would like to receive messages with new Shutterfly information or our monthly newsletter, The Buzz; you can also specify whether or not you would like to receive offers from our partners.
To review and adjust your email preferences, sign in to your account. On the My Shutterfly page, click the 'Personal info/settings' link under 'Account info'. Then click the 'Change' link below 'My email preferences'. Update your account settings as you wish, and be sure to save your changes when done.
Please note that even if you opt-out of Shutterfly messages, you will still receive certain messages directly relating to orders, such as order-confirmation email and shipment-confirmation email messages.
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Q: Are the pictures I post in my account private?
A: Yes, they are private, and can not be viewed by anyone who has not received an email sharing notification from you. Please see our Privacy Policy for complete details.
If you have shared pictures with others using the "Open Share" option, then anyone with the appropriate Open Share link can access the pictures, and can order prints or save them to an account. Please note that they can also re-share the pictures.
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Q: Does Shutterfly have any restrictions on the types of photographs allowed on the site?
A: Shutterfly does not allow its users to store illegal pictures on the site. When sharing adult content, Shutterfly recommends you include an "adult-content" warning in the sharing invitation message.
Copyright notice
Shutterfly is committed to protecting photographers' copyrights. If you believe that your work has been copied in a way that infringes your copyrights, please contact us at the following address and provide all relevant details.
Customer Service
ATTN: Copyright Protection
Shutterfly, Inc.
3180 Corporate Place
Hayward, CA 94545
Fax: (650) 654-1299
Email: copyright@shutterfly.com
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Q: Who can see the pictures I've submitted to Shutterfly?
A: Only people that you have specifically shared pictures with (through Shutterfly notification) will be able to see and order prints.
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