At Shutterfly, your satisfaction is our number one concern. We guarantee the quality of our products: If for any reason you are not satisfied with the quality of your order, you may contact us within 30 days for a free reprint of your order or your money back. Please see below for exceptions and instructions on how to get your reprints or refund.

We do our best to send you the highest quality products. However, there are situations that are beyond our control. Shutterfly is not responsible for the following:
  • Errors in spelling, punctuation, or accuracy in the text entered by the customer. Please preview any custom text carefully and correct any mistakes prior to placing your order. Shutterfly does not and will not proofread for (or correct) any such mistakes.

  • Poor quality resulting from the use of low-resolution or poor quality images. A warning will appear if you select a low resolution image; at that point, you may continue to use the image, but at your own risk.

  • Errors in user-customizable features, such as enhancements, choice of finish (where offered), cropping, border selection, size (where available) and formatting.
If you are not satisfied with your order, please contact us so we can investigate. Even if it turns out to be one of the user errors listed above, we will be happy to work with you to correct the error.

Please note that Archive DVDs are not returnable for refund or credit, and will only be replaced if defective.

To have your order reprinted

To have your order reprinted, please use our contact form. Please mention that you would like a reprint; and please provide as much information as possible about what parts of your order are affected. We will contact you, and may ask you to return the affected merchandise in order to reprint the order.

To have your order refunded

To receive a refund, please use our return form and send it, along with the merchandise you are returning, to the address on that page. We will process your refund on receipt of the prints. (Please note that original shipping costs will not be refunded unless the entire order is returned.)