The information below should answer most of the questions you may have about the Shutterfly Pro Gallery service and how we can help take care of your professional digital photo printing needs. We urge you to read it immediately, or check this list before contacting Pro Gallery Customer Service by email at progalleryhelp@shutterfly.com or by phone at 800.416.1465.

Getting started

What does a gallery look like?

Can I password protect my Galleries?

How do I set my back-print message for my prints?

Can I add my logo to the back of Note Cards that I sell?

How many Galleries can I have in my account to sell my photos online?

How do I direct my customers to my galleries?

Do I need my own website to use Pro Gallery?

How do I setup Gallery links on my website?

Can I use Pro Gallery with a Share site?

How do I know when an order has been placed or how much I have sold?

How do I maintain my copyright to my images?

What print sizes are available for me to sell?

Can I sell print packages?

Can I sell personalized Note Cards, Mugs and other photo gifts to my customers?

Can I sell the digital image?

Does Shutterfly ship outside the USA?

Do I need my own website to use Pro Gallery?

Digital Download

What is Digital Download?

Why offer Digital Download?

How is Digital Download delivered?

Do I lose my copyright to my images if a customer purchases a Digital Download?

Will the image that they download have any of the enhancements/edits that I made on Shutterfly?

What is the cost when a customer purchases a Digital Download?

Discounts and Promotions

Can I offer discounts and promotions to my customers for the orders that they place?

How will my customers know that I am running a sale?

How many discounts can I run in a gallery at a time?

Does the promotion have to apply to all of the galleries I create?

Do the discounts and promotions have expiration dates?

Do customers need a code to receive the discount?

How do free print discounts work?

How do Buy one Get one promotions work?

Do the discounts and promotions have terms and conditions?

Are there coupon codes for discounts that I can give out prior to my customers coming to my gallery?

Your money

How is State Sales tax managed for my pro gallery customers?

How do I become exempt from sales tax from orders I place through my Shutterfly private account?

Am I required to report my transactions to the Internal Revenue Service?

Am I required to fill out a W-9, even if my earnings are under $600?

Am I required to have a Taxpayer ID number (TIN)?

What are the credit card fees charged to me?

What information is provided in the monthly reports? Is this available online?

When do I receive my monthly payments?

How am I paid if I reside outside of the Unites States?

How do I change or set up the Bank Account my profits are being deposited to?

Why does Shutterfly take a 15% commission?

When I order prints using my personal Shutterfly account, do I pay retail or wholesale?

How do I upgrade my account plan and can I upgrade before my yearly subscription expires?

How safe is it for my customers to use their credit card online?

How do I terminate my account?

How do I apply my Pro Gallery discount pricing to my personal print orders?

Customer service

What kind of support can I expect from Shutterfly?

What is the return policy for poor quality images out of Shutterfly’s control?

Do my customers need to become members of Shutterfly to purchase my prints?

If I have any questions regarding my Pro Gallery, whom do I contact?

Promoting your galleries

Can I put my logo on my Pro pages so that my customers see it when they order?

How do I get the email addresses of my clients so I can do follow up marketing?

Will Shutterfly advertise my Gallery for me? Will there be a link of my Pro Gallery displayed on Shutterfly.com?

How can I market my Pro Gallery to help sell my photos online?

Can I use the Shutterfly Sharing functionality to market to my audience?

Your images

What image format should I upload?

How can I manage color accuracy?

What is Shutterfly’s ICC color profile so I can calibrate my monitor?

What resolution should I upload my images?

How am I protected from people stealing my images?

What is the Shutterfly policy on nudity and/or adult content?

What is the best way for me to handle (automatic) cropping so that my customers do not receive any badly cropped images?

Can my customers alter or crop my images?

Getting started

Q: What does a gallery look like?
A: You can view a sample gallery by selecting the following link http://www.shutterfly.com/pro/XYZphotography/Eventname

Go to top


Q: Can I password protect my Galleries?
A: Yes, you can set up a password for as many galleries in your account as you like. If you forget your password just click on ‘Manage My Galleries,’ find the gallery and click ‘Edit Gallery Info.’ Keep in mind that when you are selling photographs online, password protecting is a barrier to ordering your photos. Feel free to use this feature when specifically requested by your clients or for galleries containing images of children that you are marketing to parents, teachers, etc. If you use password protection on your galleries this shows that you are doing your part to protect these images from unauthorized viewing.

Go to top


Q: How do I set my back-print message for my prints?
A: You can create custom back-print messages for all of your professional digital photo prints individually, or all at once. Prior to posting your images to a gallery, go to the album in your Shutterfly account containing the images, open the album and:

  1. Click the ‘Select all’ button at the top of the page.
  2. Then click ‘Edit titles & desc.’
  3. Click on ‘Create Descriptions for All’ to set your back-print message globally for that album.
  4. Please note that back-print messages will not show up on the back of Wallets, 11x14, 16x20 and 20x30 prints.

Go to top


Q: Can I add my logo to the back of Note Cards that I sell?
A: Yes, you can add your logo to Note Cards purchased through your Pro Gallery. The logo must be within 1200×1200 pixels, on a white or opaque background, and in the TIFF sRGB file format. To upload your logo to your account, send it to mylogo@shutterfly.com. Include your Shutterfly email address in the email subject line to ensure we add your logo to the correct account.

Go to top


Q: How many Galleries can I have in my account to sell my photos online?
A: You can have as many galleries as you want and as many album collections as you want posted in your Pro Gallery account as long as it does not exceed the stated image storage amount as determined by what Pro Account level you paid for. If you would like to upgrade your Pro Plan to the Premier Plan in order to feature more of your professional photo prints, please go to the My Shutterfly page and click on ‘Set up Account’ and then ‘Upgrade.’

Go to top


Q: How do I direct my customers to my galleries?
A: You can either give the gallery URLs to your customers or post the URLs on a website.

Go to top


Q: Do I need my own website to use Pro Gallery?
A: No. Each gallery you create will have its own URL, http://www.shutterfly.com/pro/XYZphotography/Eventname, for example. You can simply give the direct URL to the gallery to your customers, and they will be able to go on and view an order your images

Go to top


Q: How do I setup Gallery links on my website?
A: When you create a photo gallery, the system automatically creates a gallery URL for you and this can be placed on your website or given to your clients before and after you take the pictures. For example lets say you shoot a wedding and create a photo gallery; i.e. www.shutterfly.com/pro/JoesPhotos/Weddings. You can take this URL and place it on your website as a hotlink (you can even display a different title to the URL so that the Shutterfly link itself is invisible). When your clients click this ‘hotlink’ they will land on your Pro Gallery view page and see your list of Wedding Albums and your description of the Album. Your client then scrolls down (chronologically) to their Wedding ie ‘Smith Wedding,’ click its, enters their password if you have set one, and then the customer view pages for your professional photo prints will be displayed.

Go to top


Q: Can I use Pro Gallery with a Share site?
A. Yes. If you don’t have your own home page to post your galleries to, you can use a Share site as your home page. You can use the ‘Bookmarks’ feature of the Share site to embed your Pro Gallery URLs in the Share site. It is important that you do not add your albums directly to the Share site as customers will be able to save the images back to their Shutterfly account and order without you receiving any of the profit. The benefit of the Share site is that you will only have to give one URL to your customers and have a fully customizable home page. Here is an example: http://lowriepix.shutterfly.com

Go to top


Q: How do I know when an order has been placed or how much I have sold?
A: When a customer places an order you receive a blind copy of your customers shipping confirmation email when the order has been shipped. As a standard part of our professional photo print service, the shipping confirmation email includes your customer’s email address, the order number (useful if you need to contact our customer service about an order), name, ship to address, products and quantities of each print size ordered.

You can also go back to the My Shutterfly page and click on the ‘View Reports’ link which gives you sales reporting data in real time or for the last 12 months. You can see which professional photo prints have been ordered and from which Galleries and Albums for the time period that you select. An order only shows up in your Order report once it has been shipped, you do not get notified of the order at the time it is placed, only when it has been shipped.

Please remember, a shipping confirmation email is only sent once the order has been printed and shipped, an email is not sent at any other time.

Go to top


Q: How do I maintain my copyright to my images?
A: Viewers of your Pro Galleries will not be able to copy or save the high resolution images to their Shutterfly Account, nor right click and save them to their hard drive or print the low resolution display image on their home computer. Try it yourself and you will see what happens! To further protect your images when you sell photographs online with Shutterfly, we have added optional Watermarks that you can select when you create a gallery that will protect anyone from trying to do a ‘PRINT Screen’ capture and then pasting this into an image manager for modification. Also, we suggest putting “Images Copyright Protected by Bob’s photography’ as the back print message of your photos.

Sample Watermark Options

Go to top


Q: What print sizes are available for me to sell?
A: Pro Gallery owners can offer both standard size and large format prints through their Pro Gallery. For standard size prints (wallet size to 8x10), you can choose to offer either glossy finish, matte finish or both. If both are offered, then your customers will have the ability to choose which finish they would like. Large format prints (11×14 and above) are currently printed only on matte finish paper. Please note, when you set your prices to sell photos online, you have the ability to suppress a particular print size if you do not want to offer it for a particular audience by un-checking the box next to where you input your pricing. Remember, you cannot set a price lower than Shutterfly's retail pricing. If you do you will get a pop up reminding you to enter a higher price.

Go to top


Q: Can I sell print packages?
A: The Shutterfly Pro Gallery service is currently designed to sell individual professional photo prints only. While you can set your own prices for each print size you cannot group print sizes together to sell them as a package, you can only set the price per individual print.

Go to top


Q: Can I sell personalized Note Cards, Mugs and other photo gifts to my customers?
A: Yes, in addition to being able to sell photography online, you can sell products in your Pro Gallery that your customers can personalize with your images. Plus, you enjoy professional discounts based on your annual plan. You can sell your choice of the following products from your Pro Gallery: Note Cards, Mugs, Tiled Mugs, Mouse Pads, Magnets, Puzzles, Desk Organizers, Keepsake Boxes, and Playing Cards.

If your customers want to order other Shutterfly products that are not listed above, Pro Gallery discounts would not apply and the products need to be ordered by you outside the Pro Gallery ordering path, from your Shutterfly account. Keep in mind that as a Pro Gallery owner you also enjoy bulk wholesale discounts on prepaid Prints, Calendars, Greeting Cards, 4×8 Photo Cards, and Photo Books that you can order for shipment to yourself or to a customer as part of photography fundraisers and more. For more information on prepaid quantity discount pricing and ordering, visit Shutterfly Business Solutions and look under Volume Pricing on Shutterfly Products.

If you are a Premier member, we can put your logo in place of the Shutterfly logo on the back of Greeting Cards, Note Cards, Calendars and Photo Books. For details on how to submit your logo, please visit http://www.shutterfly.com/business/cust_logo.jsp.

Go to top


Q: Can I sell the digital image?
A: Yes, in addition to prints and photo gifts, you can offer Digital Download which allows you to sell the digital copy of your images to your customers. When they purchase a Digital Download, they will be able to save the original full resolution copy of the images to their desktop.

Go to top


Q: Does Shutterfly ship outside the USA?
A: Yes, as part of our professional photo printing service, Shutterfly ships anywhere in the world (except Nigeria and Indonesia). Shipping costs are passed on to your customer 100%.

Go to top


Q: Do I need my own website to use Pro Gallery?
A: No, you do not need your own website to get started using the Pro Gallery service to sell your photos online. The Pro Gallery service can be used in two ways integrated with your own website or without. If you do not have your own website, then you can hand out individual gallery links to your customers (either via email or on business cards/flyers), which look similar to. www.shutterfly.com/pro/JoesPhotos/Weddings, where you clients can click on or type this URL address into their web browser to view and purchase your professional photo prints. If you have your own website you can create hyperlinks for each of your photo galleries, using your gallery URL.

Go to top


Digital download

Q: What is Digital Download?
A: Digital Download allows you to sell the digital copy of your images to your customers. When they purchase a Digital Download, they will be able to save the original full resolution copy of the images to their desktop.

Go to top


Q: Why offer Digital Download?
A: Digital Download enables your customers to use your professional images in more creative ways. Give your customers what they want and offer them the ability to purchase the image to be downloaded to their desktop. This will allow them to add them to social networking sites, back them up on CDs, and use them as screensavers.

Go to top


Q: How is Digital Download delivered?
A: Once all contents of the order (i.e. any prints and photo gifts ordered with the Digital Download) have completed and shipped, the customer will receive an email with a link to a page where they can download and save the images that they ordered for Digital Download. If they only ordered Digital Download, then they should be sent the email once their credit card has been processed.

Go to top


Q: Do I lose my copyright to my images if a customer purchases a Digital Download?
A: The copyright agreement is between you and your customers. You may or may not want to include messaging in your galleries that notes how they can use your images.

Go to top


Q: Will the image that they download have any of the enhancements/edits that I made on Shutterfly?
A: The image that they download will be the original full resolution file that you uploaded to Shutterfly. It will not contain any of the edits.

Go to top


Q: What is the cost when a customer purchases a Digital Download?
A: The cost is $.99 per image plus the 15% transaction fee.

Go to top


Discounts and Promotions

Q: Can I offer discounts and promotions to my customers for the orders that they place?
A: Yes, we offer the ability for you to set a discount to be applied to the orders placed in a particular gallery. There are over 100 discounts to choose from. You can offer percentage off an order, percentage off an order with a minimum spend, free prints with a minimum spend, volume discounts and buy one get one offers.

Go to top


Q: How will my customers know that I am running a sale?
A: When you activate a discount in your gallery, the promotional offer will appear at the top of the front page of the gallery. The offer will be listed in bold red type so that the customer can’t miss it.

Go to top


Q: How many discounts can I run in a gallery at a time?
A: You can only run one discount in a gallery at a time.

Go to top


Q: Does the promotion have to apply to all of the galleries I create?
A: No. You can have different promotions running in each of the galleries that you create. If you want to offer the same promotion for future galleries, then you can do so my making the discounted gallery the default gallery.

Go to top


Q: Do the discounts and promotions have expiration dates?
A: You decide how long you want to run the promotion. You can run it for a week or for the whole year. The choice is yours. If you do plan to have the promotion run for a particular time frame, you will want to note this in the details of the sale when editing your gallery.

Go to top


Q: Do customers need a code to receive the discount?
A: No code is required. If the customer qualifies for the discount or free print, it will automatically be applied to the order at checkout.

Go to top


Q: How do free print discounts work?
A: If a customer qualifies for a free print discount, then they need to select the free print that they want to order in the same order. The wholesale cost of the free print will be credited against your profit from the order.

Go to top


Q: How do Buy one Get one promotions work?
A: If you offer “Buy 5 5x7s and receive 1 5x7” free, the customer will need to select 5 5x7s that they want to pay for and select another 5x7 for the free print. Please note that these offers do not mean that for every 5 5x7s they order, 1 5x7 will be free. If they order 20 5x7s, they will still only receive 1 free.

Go to top


Q: Do the discounts and promotions have terms and conditions?
A: For each offer, we have created terms and conditions that the customer can view so that they understand what they need to do to have it apply to their order.

Go to top


Q: Are there coupon codes for discounts that I can give out prior to my customers coming to my gallery?
A: We do not have coupon codes for free prints. The free print offers that are available do not require a code which makes it easier for your customers to redeem the offer.

Go to top


Your money

Q: How is State Sales tax managed for my pro gallery customers?
A: Shutterfly will charge your customer sales tax at the time they place their order from your Pro Gallery, therefore you will not need to report or pay state sales tax for orders placed through your galleries.

Orders shipped to the following states will not be subject to state and local tax: Alaska, Delaware, Montana, New Hampshire and Oregon.

Remember, taxes are not included in the 15% Shutterfly commission calculation. In the event that Shutterfly is required to charge taxes from customers in other jurisdictions, we will do so.

Go to top


Q: How do I become exempt from sales tax from orders I place through my Shutterfly private account?
A: If you would like to have the state sales tax waived for orders that you place through your Shutterfly account, please fax a copy of your state’s reseller’s certificate to 650.610.3508. It is important that you include the email address to your Shutterfly account on the cover sheet so that we can identify your account and let you know if we have any issues processing your request. Please call 800.416.1465 if you have any questions.

Go to top


Q: Am I required to report my transactions to the Internal Revenue Service?
A: For all residents in the United States, if you earn more than $600 in a year, Shutterfly will send you a 1099 statement in January of the following tax year that discloses all your earnings for the previous tax year. Therefore, in order to get this 1099 you will need to file a W-9 form so that we have your Taxpayer ID information number. You can get the W-9 form from http://web1.shutterfly.com/downloads/DirectDepositv3.pdf. Or you can send a note to progalleryhelp@shutterfly.com and we can fax you a copy. If we do not have your W-9 on file here at Shutterfly, we will hold your payments until you get this form into us — it’s that important! Please fax the W-9 form to 650.610.3508 and put to the attention of ‘Shutterfly Pro Gallery Accounting’. This form also serves the purpose of enrolling in Direct Deposit so we can send your payments efficiently each month by directly depositing your revenue share into your bank account. If you reside outside of the United States, you are not required to fill out the W-9 portion of the form. Please note that you are an international customer on that portion of the form.

To ensure that you receive payment via Direct Deposit for your current month’s sales, we need your Direct Deposit form by the 8th of the following month.

Go to top


Q: Am I required to fill out a W-9, even if my earnings are under $600?
A: Yes, we require a signed W-9 copy from all Pro Gallery owners prior to any payments you may receive. This includes all individuals, businesses, schools and non-profits. Please fax us a signed copy of the direct deposit/W-9 form to 650.610.3508: http://web1.shutterfly.com/downloads/DirectDepositv3.pdf.

Go to top


Q: Am I required to have a Taxpayer ID number (TIN)?
A: No, you’re not required to have a Taxpayer ID number. You may submit your Social Security Number (SSN) with your W-9 instead.

Go to top


Q: What are the credit card fees charged to me?
A: All credit card transaction fees are included in the Shutterfly sales commission. In other words, you are not charged these fees out of your profits.

Go to top


Q: What information is provided in the monthly reports? Is this available online?
A: You can view your reports online by going to your My Shutterfly page and clicking on ‘View Reports.’ Select a date range for the report you want to generate and you can see in real time the orders you sold for the time period you selected.

In the Customer Order report, you are able to see which professional photo prints your customers ordered and from which Gallery and Album they came from. The Gallery Performance report is a summary of the images and print sizes you sold. You can use this report to analyze the specific images and print sizes you are selling. The Gallery Performance report also shows how many visitors you had to each album where an image was sold. If there were no images sold from an album then the number of visitors is not displayed in this report. To see the total number of unique visitors you had to a Gallery or Album regardless of images sold, check the visitor counter under each gallery in the ‘Manage my galleries’ section of your account (On your ‘My Shutterfly homepage click on ‘Manage my galleries’).

Go to top


Q: When do I receive my monthly payments?
A: For all customers who have a bank account located in the United States, we directly deposit your profits, earned from the previous month, between the 20th and 23rd of every month. We notify you by email on the day the transaction occurs so you are aware of the transaction and can check your account. Please note that it can take 1-3 business days for your bank to post the deposit. If you need to change the bank account we deposit your profits to, please fill out the top section of the following form and fax back to us at 650.610.3508 to the attention of ‘Shutterfly Pro Gallery Accounting’: http://web1.shutterfly.com/downloads/DirectDepositv3.pdf

To ensure that you receive payment via Direct Deposit for your current month’s orders, we need your Direct Deposit form by the 8th of the following month.

Go to top


Q: How am I paid if I reside outside of the Unites States?
A: If you are an international customer, we can still direct deposit your profit from your Pro Gallery into your bank account as long as your bank accepts deposits in US dollars. You can submit the form the direct deposit form to us with your bank’s information. You are not required to fill out the W-9 portion. Please note on the form that you are an international customer.

Go to top


Q: How do I change or set up the Bank Account my profits are being deposited to?
A: We can deposit your monthly payment into any bank located in the United States. To either setup direct deposit or to change your bank account or W-9 Tax information, please fill out the following form and fax back to us at 650.610.3508 to the attention of ‘Shutterfly Pro Gallery Accounting’: http://web1.shutterfly.com/downloads/DirectDepositv3.pdf

To ensure that you receive payment via Direct Deposit for your current month’s orders, we need your Direct Deposit form by the 8th of the following month.

Go to top


Q: Why does Shutterfly take a 15% commission?
A: The 15% commission covers the backend order processing and accounting as well as your credit card transaction fees which are typically 3-4%. We also use this ‘commission’ to invest further in improvements for the Shutterfly Pro Gallery service itself so that we can continue to provide a very competitive and useful tool to help you sell digital photos online.

Go to top


Q: When I order prints using my personal Shutterfly account, do I pay retail or wholesale?
A:The wholesale prices associated with your Pro Gallery plan apply only to professional photo prints sold through one of your photo galleries. Prints ordered using your personal Shutterfly account are subject to Shutterfly's retail pricing and any discounts or sales in effect when you make your purchase.

Go to top


Q: How do I upgrade my account plan and can I upgrade before my yearly subscription expires?
A: If you would like to start with using a lower account plan, such as the PRO Plan, you can upgrade at any time to the Premier Plan during the life of your subscription. You do not have to pay the whole annual fee of the Premier account, you only have to pay the difference between what you paid for your plan and the Premier Plan. You can upgrade your professional digital photo printing service by clicking on ‘Set up account’ under the ‘Shutterfly Pro Gallery’ section of your account, and then click on ‘Upgrade’ under the ‘Current Plan’ section.

Go to top


Q: How safe is it for my customers to use their credit card online?
A: As your customers place their order, industry-standard SSL software is used to encrypt their credit card information so that it cannot be read as it travels over the Internet. Shutterfly does not keep their credit card number after the order has been completed. Also, just for your edification Shutterfly does not store their contact information and their privacy is protected securely as well. Once the order is processed, a ‘shipping confirmation’ email goes to the customer and you are sent a blind copy of this email for your records. The shopping cart functionality will hold all your customers’ print selections and charge shipping & handling fees only one time upon the completion of the full order.

Go to top


Q: How do I terminate my account?
A: The yearly fee is non-refundable. However, we'll refund the yearly fee if you cancel your account within 30 days of registration or renewal. If you want to terminate allow your account to expire by not renewing on your sign up anniversary date. If Shutterfly owes you sales profits send an email to progalleryhelp@cs.shutterfly.com requesting an account termination and your final payment and Shutterfly will send that to you by the end of the month and close out your account.

Go to top


Q: How do I apply my Pro Gallery discount pricing to my personal print orders?
A: The Pro Gallery discount was not intended for Pro Gallery owners to purchase their own prints at a discounted price. It is a discount that allows you to increase your revenue share from the prints sold through your Pro Gallery. The discount is a wholesale cost of the print that we charge you for each print that you sell to your customers. If you wish to take advantage of this discount, you will need to place a print order directly through your Pro Gallery. However, you will not see the benefit of the discount in the order up front. You will receive the benefit of the discount on the backend through your monthly profit payments. Please note that each order placed through the Pro Gallery will incur the 15% transaction fee. Additionally, this discount only applies to orders placed through the Pro Gallery and cannot be applied to orders placed through your personal Shutterfly account.

If you want to get the best pricing from Shutterfly to resell private label, we recommend you visit our Business Solutions and look beneath Quantity Discounts on Shutterfly Prints and Products. You will find discount information on Prints, Calendars, Greeting Cards, 4x8 Photo Cards, Note Cards, Mouse Pads and Mugs.

Go to top


Customer service

Q: What kind of support can I expect from Shutterfly?
A: Shutterfly can not only take care of your professional digital photo printing needs, we’re also responsible for Customer Service to you as, the Gallery Owner, and to your customers. If you or your customer contacts us regarding an order be sure that you have the Order Number with you. You can get this from your Customer Transaction Report under View Reports or the Order Confirmation email. If your customers are dissatisfied with the quality, they may contact Shutterfly directly within 30 days for one free set of re-prints or their money back in accordance with Shutterfly’s standard quality guarantee as posted on www.Shutterfly.com. If you need to contact Pro Gallery customer service please send an email to progalleryhelp@cs.shutterfly.com or call Pro Gallery Customer Service at 800.416.1465.

Go to top


Q: What is the return policy for poor quality images out of Shutterfly’s control?
A: Shutterfly only is responsible for print costs associated with returns due to manufacturer defects, or printing or shipping errors caused by us or our agents. Shutterfly is not responsible for returns due to poor image quality, cropping, enhancements Pro Gallery account owners did or did not apply, or other factors out of Shutterfly's control. For returns for manufacturer defects, or printing or shipping errors caused by us or our agents, Shutterfly would, in its discretion, either replace the order in question at no cost to the end-user or gallery owner, or issue a refund to the end-user. If a refund is issued for a defective return caused by us, the full amount refunded to the customer for such item will be deducted from your sales for the particular month.

Go to top


Q: Do my customers need to become members of Shutterfly to purchase my prints?
A: No, they do not. We do ask them for an email address, but that is only for order and shipping confirmations.

Go to top


Q: If I have any questions regarding my Pro Gallery, whom do I contact?
A: You may send an email to progalleryhelp@cs.shutterfly.com or call Pro Gallery Customer Service at 800.416.1465.

Go to top


Promoting your galleries

Q: Can I put my logo on my Pro Gallery web pages so that my customers see it when they order?
A: Not yet. Perhaps the next version of professional digital photo printing service we will allow you to have your website navigation frame and/or your logo on top of the page. In the meantime if you have a website you can integrate your Gallery vanity URLS’ into your website through ‘hotlinks’ and direct people directly to your homepage where they will see something like ‘Purchase Photos’ or ‘Order Photos’ etc. If you are a Pro Gallery Premier member, we can put your logo in place of the Shutterfly logo on the back of Greeting Cards, Note Cards, Calendars and Photo Books. For details on how to submit your logo please visit: http://www.shutterfly.com/business/cust_logo.jsp

Go to top


Q: How do I get the email addresses of my clients so I can do follow up marketing?
A: When your client places an order you will receive a copy of that persons shipping confirmation email. This will have their email address and even their shipping address. Also, if you go to ‘View Reports’ on My Shutterfly and select the Customer Order Report you can see a list of your orders and their emails. You can cut and paste or download this order page into your Microsoft Excel spreadsheet and then you will have a comprehensive list of all your customers’ emails.

Go to top


Q: Will Shutterfly advertise my Gallery for me? Will there be a link of my Pro Gallery displayed on Shutterfly.com for people to find my Gallery or browse my Galleries?
A: Shutterfly will not be advertising your Galleries for you by placing your Gallery links on a Shutterfly.com public page. Although there have been a number of requests for this ‘Public Gallery,’ we do not have this as a part of the Shutterfly Pro Gallery experience in this initial version. We may add this in the future if there is a lot of demand for it. We do see that this would be a good way for your customers to find you if they lose your URL or your contact info.

Go to top


Q: How can I market my Pro Gallery to help sell my photos online?
A:

  1. Make a business card, brochure or flyer with your Shutterfly Pro Gallery URL (and password) on it and pass it out in person before and after the event. Remember you can set up the Gallery URL before you have any images in the album and also set the password.
  2. Collect the emails of your event attendees and send them the link or send them to your website where they can click on the Pro Gallery embedded link that says ‘click here for Fleetwood Flyers Hockey Photos’
  3. I know one clever photographer who takes pictures of yachts on San Francisco Bay. Cris throws one of those squeezable stress management balls to the skipper with his URL and business name written on it.
  4. Display your URL on a banner and hang it at the event, also have a display table of sample images that you have taken.
  5. Shutterfly has Notecards that you can use to design with your company logo and URL. The inside is blank if you want to write a personal message.
  6. Design a cool t-shirt or photo vest that you wear while you are shooting an event that has your website url on it.
  7. Place digital cameras at each table at a Wedding for candid shots along with a note with your URL for viewing and purchasing these images. You can Photoshop these or use Shutterfly tools to fix redeye, crop, or adjust brightness before publishing to your Pro Gallery.
  8. Message on your Pro Gallery web site that you can make Calendars, Greeting Cards, and Notecards with these images. They would need to contact you at your email and tell you which ones they wanted to use for now. You could also do the same thing with the Shutterfly Archive DVD. Just tell them for a price they could get all the images of the event on a DVD. You just use Shutterfly to download to the DVD and send to them directly. They could then have the raw images to make their own products.
  9. Tell them you will give them all the images from your Gallery by selling them a ‘Share’ of the gallery for $XX.XX cash or paypal. They can then save the images to their own Shutterfly account and use the images as they please.
  10. Have a PA announcement made on your behalf, or have a message printed in an organizations newsletter or event show guide, telling people where they can buy photos from.

Go to top


Q: Can I use the Shutterfly Sharing functionality to market to my audience?
A: Sure, however it is not connected to the Pro Galleries at this time so your customized pricing would not transfer to the Share that your customers would receive. If they ordered from that Share they would be paying normal Shutterfly list pricing. HOWEVER! You can use this tool to tease the customers you have loaded into your address book with a couple of photos from the event and then embed the URL of the full Pro Gallery in the description or welcome message of the Share. They view your teaser images and then click or cut and paste your link into a browser to order the other images. Now, you don’t have to copy all your customer email addresses into Outlook or your email client, just use the Shutterfly Sharing tool!

Go to top


Your images

Q: What image format should I upload?
A: Shutterfly currently accepts only .JPG images. Our service uses the industry standard sRGB color profile system. If your images are saved with a non-standard color profile, your images may not print exactly as you saw them on your monitor.

Go to top


Q: How can I manage color accuracy?
A: Shutterfly's professional photo print service automatically analyzes your images and applies adjustments to improve the exposure and colors in order to produce the finest-quality prints. We call this proprietary image processing technology VividPics®. VividPics® is applied by default to all Shutterfly prints. However, if you have already edited your pictures for color, brightness, and/or contrast (with Photoshop for example), we recommend turning off the VividPics® setting before you add them to your Pro Gallery. As with cropping, borders, or other enhancements, you must turn off VividPics® prior to publishing your images to a gallery.

To turn VividPics® off, click the “Set up account” link on your My Shutterfly page. At the bottom of the page, select “Disable VividPics®”. By doing this, any order from your Shutterfly account or Pro Gallery will not have VividPics® applied.

Pictures printed with VividPics® turned off will be printed exactly as they were uploaded, without Shutterfly’s automatic image adjustments or corrections.

Please note: Although our VividPics® technology does work to improve exposure, it will not fix images that are poorly exposed to begin with.

Additionally, if you use the Adobe RGB color space, you will want to resave the images in sRGB as we cannot accept the Adobe RGB color space.

Go to top


Q: What is Shutterfly’s ICC color profile so I can calibrate my monitor?
A: If you are an imaging professional that works in a color-managed environment, we recommend that you turn off the VividPics® setting as detailed above. If your digital images are in an sRGB color space and you have previewed the image on a calibrated monitor, your Shutterfly prints should be very consistent with your monitor when printed with VividPics® turned off. If your images are in Adobe RGB, you will need to resave them in the sRGB color space. You can then create your own Shutterfly Color Profile based on this benchmark after you have received some prints back for comparison.

Go to top


Q: What resolution should I upload my images?
A: Images must be high quality, with low compression and high resolution. Because resolution is a key component of print quality, we STRONGLY recommend using the highest resolution possible and at least 1600x1200 (or a minimum of 300 dpi to a maximum of 400 dpi). Images with a resolution below what is recommended will display a warning message when ordered. You may wish to visit our recommended resolution/print size section in our help section. Suggestion: in order to make a clear crisp 20x30 image you want your file size to be in the 1.5~2 megabyte range or higher.

Go to top


Q: How am I protected from people stealing my images?
A: According to Shutterfly Terms and Conditions: Each image submitter is required by US law to own the right to or obtain permission to use any image before the image is uploaded or printed at Shutterfly. Shutterfly may request confirmation of copyright ownership from the submitter. Shutterfly reserves the right to remove images or suspend viewing or printing of images until such confirmation is received. Shutterfly is committed to protecting photographers’ copyrights. Customers viewing images through the Pro Gallery service will not have access to copy the full resolution versions of the images, nor will they be able to print them to their home printer with a control p command. In order to safeguard further your images Shutterfly Pro Galleries offers 4 different Watermark options that vary from light to heavy or just a simple © copyright. Watermarking is available on the same page where you ‘Add a New Gallery’ underneath where you input the prices for that Gallery.

Watermark Samples

Go to top


Q: What is Shutterfly’s policy on nudity and/or adult content?
A: According to Shutterfly Terms and Conditions: “you may NOT upload or offer for sale any of the following:

  • Any threatening, defamatory, abusive, obscene, pornographic, inappropriate or profane material or any other material that could give rise to any civil or criminal liability under applicable law. Shutterfly recommends you use an “adult-content” warning label when pictures are being shared that include legal adult content;
  • Any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons (or their parents or legal guardians, where applicable) who are shown in the material if applicable;
  • Any material that promotes bigotry, racism, hatred or harm against any individual or group.
    While Shutterfly is not responsible for the content of submissions, Shutterfly reserves the right to delete, move, or edit submissions that it, in its sole discretion, deems abusive, defamatory, or in violation of copyright or trademark laws or otherwise unacceptable. You assume all liability for the content of any submission to any of your Pro Galleries; Shutterfly will not be liable for the content of any submission and expressly disclaims all liability relating thereto.”

Go to top


Q: What is the best way for me to handle (automatic) cropping so that my customers do not receive any badly cropped images?
A: Customers visiting your gallery will be able to order print sizes ranging from 8×10 to wallet-size. The aspect ratio (the ratio of width to height) of these print sizes varies from 1.25:1 (for an 8×10) to 1.5:1 (for a 4×6). As a result, our system will automatically crop your images to fit the print size ordered. To minimize undesirable cropping, Shutterfly recommends using the standard camera aspect ratio of 1.33:1. Non-standard images (especially square or panoramic images) will be subject to excessive cropping, or will be printed whole with white borders added, depending upon the shape of the image. If non-standard size images are used, you will need to inform your customers that the pictures they receive may be cropped or contain a white border. As cropping will vary by print size, we strongly recommend previewing the cropping for each print size. You will be able to use Shutterfly’s online cropping tool to make any necessary changes before you add it to your Pro Gallery. (Please note: Each picture can only have one custom crop setting, so you will need to pick the cropping that works best for all print sizes.) All changes made to your images must be made prior to adding them to your gallery.

Go to top


Q: Can my customers alter or crop my images?
A: Your customers cannot alter the cropping or borders of your images when ordering prints from your Pro Gallery. During the order process, customers will be forced to preview the print cropping, which varies according to the print size. If the print cropping is unsatisfactory, they can choose a different print size with an aspect ratio that better accommodates the image. This gives your customer cropping options without allowing them to alter your original image.

Go to top



Again, we thank you for choosing Shutterfly Pro Galleries and we look forward to working with you!

~The Shutterfly Pro Gallery Team


Did you find this FAQ helpful? What additional information can we provide in future emails to make the introduction to the Pro Galleries a more informative and pleasant experience? Please submit any feedback or suggestions to progallery@shutterfly.com.