Home > How To Cancel And Retry Orders On Shutterfly

How To Cancel And Retry Orders On Shutterfly

Need to cancel your Shutterfly order? Maybe you changed your mind about the personalized photo book you ordered or need to change the date on your wedding invitations. Whatever the reason, we help you prioritize personalized photo gifts—customized photo books, personalized mugs, and anything else you can dream of customizing—by helping you get your order just the way you want it. Jump to the quick steps below on how to cancel your order from Shutterfly and watch the full video to get your questions answered.


How Do I Cancel My Shutterfly Order?


You have a built-in 30-minute window to cancel your order after placing it. You can cancel Shutterfly orders in order to edit details, such as changing the date of your wedding or choosing a different high-quality photo paper. If you're making a modern ohoto book, choosing matte photos over glossy photo prints is an important decision when creating keepsakes. 

Additionally, you will not be charged until all items in your order have shipped. Any charges you may see on your bank statement before shipment may be authorizations that have not been removed yet. There are several ways to cancel an order or change an order, and we’ll start with the more straightforward option for how to cancel an order from Shutterfly.


How to Cancel Shutterfly Orders:

 

  1. Open the order confirmation email that you received a few minutes after placing your order.
  2. Below the order total, you will see a link marked cancel your order that will take you directly to the details page. 
  3. Click the cancel button, and when prompted, click yes to complete the cancellation or no if you no longer need to cancel your Shutterfly order.
  4. From here, you can proceed to change your Shutterfly order and re-order. If you no longer wish to make an order from Shutterfly, you’re done.

 

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Alternatively, you may choose to go another route if you’ve lost your order confirmation email.


Another way to cancel Shutterfly orders is to log into your Shutterfly account and navigate to the My Shutterfly page. In the header for the page, you will see your most recent order number. Click the order number to go to your order summary page. The blue cancel button will allow you to cancel the most recent order. After the order has been cancelled, any promotions that you've used in the order will be restored to your special offers. If you place an order and the authorization fails, you will receive an email from us within an hour of placing your order. Within the email, you'll be directed to your order details page. There, you will see a link that will direct you to change your credit card information and retry the purchase. You have 7 days from the original purchase attempt to resubmit the order. If you do not retry your order within a week, we will automatically cancel your Shutterfly order for you.

Looking for inspiration for your next Shutterfly order? Peruse customized gifts for friends and family, such as personalized photo books and candles, or get creative with your next happy birthday cards:

https://www.shutterfly.com/designs/easy-photo-books

https://www.shutterfly.com/designs/photo-albums

https://www.shutterfly.com/designs/creative-birthday-cards

https://www.shutterfly.com/designs/kids-gifts

https://www.shutterfly.com/designs/unique-wedding-gifts