Home >
How To Cancel And Retry Orders On Shutterfly
How To Cancel And Retry Orders On Shutterfly
Need to cancel your Shutterfly order? Maybe you changed your mind about the personalized photo book you ordered or need to change the date on your wedding invitations. Whatever the reason, we help you prioritize personalized gifts—customized photo books, personalized mugs, and anything else you can dream of customizing—by helping you get your order just the way you want it. Jump to the quick steps below on how to cancel your order from Shutterfly and watch the full video to get your questions answered.
How Do I Cancel My Shutterfly Order?
You have a built-in 30-minute window to cancel your order after placing it. You can cancel Shutterfly orders in order to edit details, such as changing the date of your wedding or choosing a different high-quality photo paper. If you're making a modern photo book, choosing matte photos over glossy photo prints is an important decision when creating keepsakes.
Additionally, you will not be charged until all items in your order have shipped. Any charges you may see on your bank statement before shipment may be authorizations that have not been removed yet. There are several ways to cancel an order or change an order, and we’ll start with the more straightforward option for how to cancel an order from Shutterfly.
How to Cancel Shutterfly Orders:
- Open the order confirmation email that you received a few minutes after placing your order.
- Below the order total, you will see a link marked cancel your order that will take you directly to the details page.
- Click the cancel button, and when prompted, click yes to complete the cancellation or no if you no longer need to cancel your Shutterfly order.
- From here, you can proceed to change your Shutterfly order and re-order. If you no longer wish to make an order from Shutterfly, you’re done.
Classic Baby Girl Photo Book
From
$187.5
More Details
Year of Firsts Photo Book
From
$187.5
More Details
Upload Your Own Design Magnet | Custom Magnets
From
$4.79
More Details
Upload Your Own Design Magnet by Shutterfly. Add joy to your refrigerator, dishwasher, file cabinets and more with our personalized photo magnets.
All We Need Is Love Magnet by Shutterfly
From
$4.79
More Details
All We Need Is Love Magnet by Shutterfly. Add joy to your refrigerator, dishwasher, file cabinets and more with our personalized photo magnets.
Milestone Anniversaries Photo Book
From
$192.89
More Details
Photo Gallery Vertical Magnet | Custom Magnets | Home Decor
From
$5.99
More Details
Photo Gallery Vertical Magnet by Shutterfly. Add joy to your refrigerator, dishwasher, file cabinets and more with our personalized photo magnets.
Everyday Moments Photo Book
From
$187.5
More Details
Pictogram Fleece Photo Blankets
From
$35.99
More Details
Pictogram Fleece Photo Blanket by Shutterfly. Cozy up to a fleece blanket with your favorite photos. Choose your background and layout.
Classic Monogram Collage Magnet | Custom Magnets
From
$4.79
More Details
Classic Monogram Collage Magnet by Shutterfly. Add joy to your refrigerator, dishwasher, file cabinets and more with our personalized photo magnets.
Boxed In Love Magnet | Custom Magnets | Home Decor
From
$11.98
$7.19
More Details
Boxed In Love Magnet by Shutterfly. Add joy to your refrigerator, dishwasher, file cabinets and more with our personalized photo magnets.
Photo Gallery Magnet | Custom Magnets | Home Decor
From
$4.79
More Details
Photo Gallery Magnet by Shutterfly. Add joy to your refrigerator, dishwasher, file cabinets and more with our personalized photo magnets.
Basic Union 6x8 Wedding Invitations
From
$4.53
$2.79
More Details
Basic Union 6x8 Wedding Invitations. Send guests a wedding invitation that perfectly expresses your style. All you need are the details of your big day
Beginning Of Forever 5x7 Wedding Invitations
From
$4.29
$2.83
More Details
Beginning Of Forever 5x7 Wedding Invitations. Send guests a wedding invitation that perfectly expresses your style. All you need are the details of your big day
Love And Laughter Forever Wedding Invitations
From
$4.58
$3.09
More Details
Love And Laughter Forever Wedding Invitations. Send guests a wedding invitation that perfectly expresses your style. All you need are the details of your big day
Photo Gallery 2x2 Magnet | Custom Magnets | Home Decor
From
$14.50
$8.70
More Details
Photo Gallery 2x2 Magnet by Shutterfly. Add joy to your refrigerator, dishwasher, file cabinets and more with our personalized photo magnets.
Upload Your Own Design Wedding Invitations
From
$4.53
$3.05
More Details
Upload Your Own Design Wedding Invitations. Send guests a wedding invitation that perfectly expresses your style. All you need are the details of your big day
Divine 4x8 Photo Wedding Announcement Cards
From
$3.19
$2.36
More Details
Divine 4x8 Photo Wedding Announcement Cards. I thee wed. Announce your wedding in style with a favorite photo and the celebration details on this wedding announcement
Delightful Blooms 5x7 Wedding Invitation Cards
From
$4.48
$2.68
More Details
Delightful Blooms 5x7 Wedding Invitation Cards. Send guests a wedding invitation that perfectly expresses your style. All you need are the details of your big day
Baby Info 6x8 Baby Girl Birth Announcement Cards
From
$3.32
$2.07
More Details
Baby Info 6x8 Baby Girl Birth Announcement Cards. Announce your newest arrival with this stylish birth announcement card. Add your baby's name and favorite photo
Perfect Welcome 5x7 Baby Girl Birth Announcement Card
From
$2.68
$1.84
More Details
Perfect Welcome 5x7 Baby Girl Birth Announcement Card. Announce your newest arrival with this stylish birth announcement. Add your baby name, a photo with the news everyone waiting for
Arrows And Hearts Mason Jar | Home Decor
From
$19.98
$14.99
More Details
Arrows And Hearts Mason Jar by Shutterfly. "Etched personalization", "Holds 16 oz.", "Perfect for hot or cold beverages","Sold individually","Dishwasher and microwave safe"
Bottoms Up Stemless Wine Glass | Personalized Home Decor
From
$19.98
$14.99
More Details
Bottoms Up Wine Glass by Shutterfly. Make an elegant gift or express your unique style with personalized stemless wine glasses.
Navidad Sencilla 5x7 Folded Tarjeta de Navidad Holiday Card by Yours Truly
From
$3.23
$2.34
More Details
Navidad Sencilla 5x7 Folded Tarjeta de Navidad Card by Yours Truly. Share holiday memories con familia y amigos by adding a special personalized message to your customized tarjeta de Navidad – including all Spanish letras and acentos. It’s the perfect regalito for everyone on your list.
Los Colores de la Navidad 5x7 New Years Card | Holiday Cards
From
$2.89
$1.91
More Details
Los Colores de la Navidad 5x7 Stationery Card by Yours Truly. Share holiday memories con familia y amigos by adding a special personalized message to your customized tarjeta de Navidad – including all Spanish letras and acentos.
Joyful Joyful Holiday Christmas Thank You cards
From
$2.09
$1.38
More Details
Joyful Joyful Holiday Christmas Thank You cards. Because they deserve it. Give them a personalized Christmas thank you card to express your gratitude.
Family Recipe Apron by Shutterfly
From
$39.99
$29.99
More Details
Family Recipe Apron by Shutterfly. Customize a wristlet to create the perfect accessory.
Baby Girl On The Way 5x7 Baby Shower Invitations
From
$2.68
$1.84
More Details
Baby Girl On The Way 5x7 Baby Shower Invitations. Shower her with love and a stylish baby shower invitation. Personalize it with the party details.
Foliage Photo Apron by Shutterfly
From
$39.99
$29.99
More Details
Foliage Photo Apron by Shutterfly. Customize a wristlet to create the perfect accessory.
Baby Booties Boy 5x7 Custom Baby Shower Invitations
From
$2.63
$1.80
More Details
Baby Booties Boy 5x7 Custom Baby Shower Invitations. Shower her with love and a stylish baby shower invitation. Personalize it with the party details.
Adventure Bear Apron by Shutterfly
From
$32.99
$24.74
More Details
Adventure Bear Apron by Shutterfly. Customize a wristlet to create the perfect accessory.
Bakers Gonna Bake Apron
From
$39.99
$29.99
More Details
Bakers Gonna Bake Apron by Shutterfly. Customize an apron to create the perfect accessory for cooking and baking. Get cookin’ and keep your clothes good lookin’ wearing our 100% cotton apron around the kitchen. Available in sizes to fit adults and kids, it also has storage pockets at the waist.
Baby-Q Party Girl 4x5 Baby Shower Invitations
From
$1.69
$1.12
More Details
Baby-Q Party Girl 4x5 Baby Shower Invitations. Shower her with love and a stylish baby shower invitation. Personalize it with the party details.
Photo Gallery Easel Back Canvas
From
$11.99
More Details
Photo Gallery Easel Back Canvas by Shutterfly. This wrapped canvas stands on its own. Available in both horizontal and vertical display, you can create it with a quote, pattern or picture to make a design statement.
Upload Your Own Design Hanging Canvas Print by Shutterfly
From
$34.99
More Details
Upload Your Own Design Hanging Canvas Print by Shutterfly. Customize a wristlet to create the perfect accessory.
Baby-Q Party Boy 4x5 Baby Shower Invitations
From
$1.69
$1.12
More Details
Baby-Q Party Boy 4x5 Baby Shower Invitations. Shower her with love and a stylish baby shower invitation. Personalize it with the party details.
Pattern Shower Boy 5x7 Custom Baby Shower Invitations
From
$2.63
$1.80
More Details
Pattern Shower Boy 5x7 Custom Baby Shower Invitations. Shower her with love and a stylish baby shower invitation. Personalize it with the party details
Wreath Monogram 5x7 Baby Girl Birth Announcement Cards
From
$2.39
$1.58
More Details
Wreath Monogram 5x7 Baby Girl Birth Announcement Cards. Announce your newest arrival with this stylish girl birth announcement. Add your baby's name and favorite photos
Pictogram Hanging Canvas Print by Shutterfly
From
$34.99
More Details
Pictogram Hanging Canvas Print by Shutterfly. Customize a wristlet to create the perfect accessory.
Classic Diamond Monogram Stainless Steel Water Bottle by Shutterfly
From
$39.99
$29.99
More Details
Classic Diamond Monogram Stainless Steel Water Bottle by Shutterfly. Customize a wall hook organizer to create the perfect accessory for your wall.
Upload Your Own Design 5x7 Thank You Cards
From
$3.23
$2.34
More Details
Upload Your Own Design 5x7 Thank You Cards. Because they deserve it. Give them a personalized thank you card to express your gratitude
Colorfully Framed 4x8 Photo Card by Shutterfly
From
$1.54
$1.14
More Details
Colorfully Framed 4x8 Photo Card by Shutterfly. Send cheer to friends and family with this Christmas card. Add your own greeting and everyone's names.
Junior Chef Apron by Shutterfly
From
$32.99
$24.74
More Details
Junior Chef Apron by Shutterfly. Customize a wristlet to create the perfect accessory.
Heart Initial Apron by Shutterfly
From
$39.99
$29.99
More Details
Heart Initial Apron by Shutterfly. Customize a wristlet to create the perfect accessory.
Junior Baker Apron by Shutterfly
From
$32.99
$24.74
More Details
Junior Baker Apron by Shutterfly. Customize a wristlet to create the perfect accessory.
For the Mrs Apron by Shutterfly
From
$39.99
$29.99
More Details
For the Mrs Apron by Shutterfly. Customize a wristlet to create the perfect accessory.
Happy Kitchen Apron by Shutterfly
From
$39.99
$29.99
More Details
Happy Kitchen Apron by Shutterfly. Customize a wristlet to create the perfect accessory.
More Options to Cancel Shutterfly Orders
Alternatively, you may choose to go another route if you’ve lost your order confirmation email. Another way to cancel Shutterfly orders is to log into your Shutterfly account and navigate to the My Shutterfly page. In the header for the page, you will see your most recent order number. Click the order number to go to your order summary page. The blue cancel button will allow you to cancel the most recent order. After the order has been canceled, any promotions that you've used in the order will be restored to your special offers.
If you place an order and the authorization fails, you will receive an email from us within an hour of placing your order. Within the email, you'll be directed to your order details page. There, you will see a link that will direct you to change your credit card information and retry the purchase. You have 7 days from the original purchase attempt to resubmit the order. If you do not retry your order within a week, we will automatically cancel your Shutterfly order for you.
Looking for inspiration for your next Shutterfly order?
Peruse customized gifts for friends and family, such as personalized photo books and candles, or get creative with your next happy birthday cards: