Affiliate Center | Terms and Conditions
Summary of the Affiliate Agreement
Shutterfly leads the market in digital personalized photo products and services. Shutterfly helps our customers turn their precious memories into lasting keepsakes with award-winning photo books, personalized holiday cards, announcements, invitations and stationery, as well as custom home decor products and unique photo gifts. Our online photo service helps our customers stay connected with family and friends, empowering them to do more with their pictures by expressing themselves in extraordinary ways.
By providing innovative tools, we make it simple and fun for you to upload, enhance, organize, print, share and get creative with your photos. We serve millions of customers, providing them with free, unlimited secure storage and a 100% happiness guarantee.
Shutterfly Inc. Affiliate Terms & Conditions
Please read our affiliate terms and conditions carefully before you join our program or begin marketing our program. These terms and conditions are written in plain language intentionally avoiding legalese to ensure that they may be clearly understood and followed by affiliates. Each Affiliate is responsible for assuring that its employees, agents and contractors comply with these terms and conditions. Thank you.
As used in the below Terms: (i) "We", "us" and "our" refers to Shutterfly or Shutterfly Inc., and the respective Shutterfly brands which include but are not limited to Shutterfly, Tiny Prints, and Wedding Paper Divas (ii) "you" or "your" refers to the Affiliate; (iii) "our website" refers to the Shutterfly Inc. brand website at www.shutterfly.com; (iv) "your website" refers to any websites that you will link to our website; (v) "Program" refers to the Shutterfly Inc. Affiliate Program.
After receiving your application, we will review your website and notify you of your acceptance or rejection into our Program. Please allow at least 48 hours for your application to be reviewed. We reserve the right to reject any application, however we encourage you to contact us if you feel we have made an incorrect decision. Including all of the websites that you use in your profile will help us make a better decision. You may not operate more than one account in our program without prior approval.
Your participating website(s) may not:
COMMISSION ON SALE:
Shutterfly and Publisher agree to the commission rate as stated in Shutterfly’s affiliate network website located at https://www.pepperjamnetwork.com/.
LINKING TO OUR WEBSITE
Upon acceptance into the Program, links will be made available to you through the affiliate interface. Your acceptance in our program means you agree to and abide by the following.
If you are enrolled in our Program and participate in PPC advertising, you must adhere to our PPC guidelines as follows:
If you automate your PPC campaigns, it is your responsibility to exclude our trademarked terms from your program and we strongly suggest you add our trademarked terms as negative keywords. We have a strict no tolerance policy on PPC trademark bidding. You will forfeit all commissions for a minimum of the past 30 days and your commission will be set to 0% without warning if you engage in PPC trademark bidding that uses our trademarked terms.
Example Trademarked Terms:
Shutterfly, shutterfly.com, Tiny Prints, TinyPrints, tinyprints.com, Wedding Paper Divas, WeddingPaperDivas, weddingpaperdivas.com, Borrow Lenses, Borrowlenses, borrowlenses.com
If you are enrolled in our Program and your Website promotes coupon codes, you must adhere to our Coupon Guidelines as follows:
Additionally, if your website ranks on the first page of Google for terms related to our website or company name(s) combined with the words coupon, coupons, coupon code, promo code, etc. and/or your conversion rate exceeds 25%, you may be offered a lower commission than our standard rate to offset the reduced profitability of orders.
COUPON ATTRIBUTION & AUTHENTICATION
Affiliates whose primary business is posting coupons, who are viewed by the program as being a coupon site and/or who are tagged as coupon in our system, will not be paid commission for any sales generated without a corresponding valid coupon code. Valid codes are defined as codes that are made available to the affiliate channel in general, through newsletters or the Deals Database in PepperJam Network, to that affiliate directly/privately or short-term site-wide offers. Coupon codes that are not real, expired, not specific (i.e. up to 40% off) or are long term site wide offers that do not require a code are not considered valid codes and the affiliate will not be given commission on these orders. Orders which are returned or those which cannot be reasonably tracked or attributed to the Affiliate through Shutterfly’s attribution system, such as those placed through customer service, are excluded.
Use of any of our trademarked terms as part of the domain or sub-domain for your website is strictly prohibited (i.e. shutterfly.website.com).
ADVERTISING & PUBLICITY
You shall not create, publish, distribute, or print any written material that makes reference to our Program without first submitting that material to us and receiving our prior written consent. If you intend to promote our Program via e-mail campaigns, you must adhere to the following:
For more information about CAN-SPAM please review https://www.ftc.gov/tips-advice/business-center/guidance/can-spam-act-compliance-guide-business
Promotion on Facebook, Twitter, and other social media platforms is permitted following these general guidelines:
OPERATIONS OUTSIDE UNITED STATES
If you are conducting business in or taking orders from persons in other countries, you will follow the laws of those countries. For example, you will comply with the European Union’s Privacy and Electronic Communications Directive if you are conducting business in or taking orders from persons in one or more of the European Union countries.
FTC DISCLOSURE REQUIREMENTS
You shall include a disclosure statement within any and all pages, blog/posts, or social media posts where affiliate links for our affiliate program are posted as an endorsement or review, and where it is not clear that the link is a paid advertisement. This disclosure statement should be clear and concise, stating that we are compensating you for your review or endorsement. If you received the product for free from us or from the affiliate management team for review, this also must be clearly stated in your disclosure. We reserve the right to audit affiliate sites without notice for disclosure compliance and to remove an affiliate from the Program if we determine you are not in compliance.
For more information on FTC disclosure requirements please review https://www.ftc.gov/tips-advice/business-center/guidance/ftcs-endorsement-guides-what-people-are-asking and the FTC’s Guides the Use of Endorsements and Testimonials in Advertising at https://www.ftc.gov/tips-advice/business-center/guidance/ftcs-endorsement-guides-what-people-are-asking.
REVERSAL & COMMUNICATION POLICY
Shutterfly Inc. takes pride in its very low reversal rate, which we attribute to open communication with our affiliates. However, we reserve the right to reverse orders due to order cancellations, duplicate tracking, returns, disputed charges, and program violations as outlined in these terms and conditions.
Additionally, if we ask you for clarification or more information on any orders or clicks that we suspect may be in violation of our terms and conditions, we expect that you will respond in a timely and honest manner. Below are violations of our communications policy.
If any of the above apply, then we reserve the absolute right to reverse orders, set your commission to 0% or suspend you from the program for the period or orders in question. We know that many violations are a result of automated processes; however it is incumbent upon each affiliate to ensure that it has the appropriate checks and balances in place to pro-actively address these issues and adhere to our program rules.
If the Affiliate breaches any of these Shutterfly Terms and Conditions, Affiliate may be removed from the Affiliate Program immediately and/or permanently. Shutterfly also reserves the right to withhold, or cancel any and all compensation for transactions not in compliance with these Terms and Conditions.
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