Photo Gallery 16oz Acrylic Travel Mug
Very disappointing, but pleased with customer service
I was so excited about this mug, but when I received it, the first thing I noticed was that half of my husband's head was cut off the top of one of the pics, due to the overlapping of the rim. Obviously that was not how it looked when I made it and "reviewed" it before placing my order. Then I poured coffee into it and coffee spilled all over me. I tried re-screwing the cap, but it just kept on leaking. Awesome. So I emailed customer service that day, and I got a response from them the next day saying that they had credited my account with another mug AND rush shipping. Well, when I logged into my account, the credit they gave me was actually for a stainless steel mug! So I made myself a stainless steel one and it was rush delivered to me and I had it within a couple days. I absolutely love my new mug. It is beautiful and does not leak at all.
March 11, 2014
Obviously from all the other reviews you can assume that this product is cheap and LEAKS. But I just wanted to add that I should have read the reviews about this product before wasting my money!! Leaks every time I take a drink, GEE, I love getting coffee all over the front of me! I'd also like to add it seems impossible to contact this company regarding a refund. They do not offer a phone number and the link to "contact customer service" gets you no where besides a FAQs page. So frustrating.
February 10, 2014
I had a code for a free travel mug and was excited to have a fun, personalized mug to take my coffee to work in. However, the very first time I filled it, it leaked. I continue to use it on a daily basis, but unfortunately it leaks about half of the time. I've found that if I keep the level of the coffee about 1 inch from the inner rim it typically doesn't leak, which is disappointing because I end up having to dump coffee down the drain. The photo quality is great, but the mug itself leaves a little to be desired...
January 29, 2014
such a letdown
I received this cup as a gift for my birthday... I was so excited to get it but first time I put coffee in it, it leaked out all over no matter how many times I re sealed the cup or how tightly I sealed it. I have had it for 7 days and not a day goes by that it doesn't leak out everywhere and all over me. So.. now I have no choice but to give up on it.
January 25, 2014
Cute but doesn't last
These mugs are super cute, but they do not last. They leak, condensation gets under the acrylic and eventually your photo will be saturated with liquid. Customer service replaced my mug twice and all of them leaked. I eventually asked for a refund. I would like to say that the customer service is amazing and despite the faulty product, they sent replacements and refund without hassle.
January 7, 2014
Loved the look of this travel mug when we got it however it doesn't hold up. I never put it in the dishwasher and only quickly rinsed it through water. The pictures underneath quickly became wet and torn up. I had to throw it away and only had it about 6 months. I highly do NOT recommend this product.
December 5, 2013
When I received the cup I was in love with it! Loved how well my pictures looked on it, how pretty the teal back ground I picked was. About 3 months after owning it and hand washing it the top of the cup (where you screw the lid on) fell apart. I love this cup and hate having to part with it.
November 19, 2013
would not recommend
Too expensive to end up throwing away.... Shutterfly needs to find a better product to sell.
November 5, 2013
very disappointed too!
It lasted a while with the hand washings and then the leaking began. The picture began to mold and we just threw it out. Sad because this was my husband's favorite mug, not anymore.
September 2, 2013
Mug leaks like crazy can not even drink out of it. Hand wash and it leaks in and ruins the picture. very very disappointed
August 2, 2013
Received this as a gift and was very sad to find that it was very very leaky, coffee would run down the side and all over my hand. Very disappointed!!! Would not recommend!!
May 30, 2013
Spend a little more and get the stainless steel. Ordered for my husband for Christmas from our daughter. Same issue as other reviewers. Water from washing (hand washing!) and condensation leaks in and ruins photo. Photo quality was terrible to begin with, but ruined after washings. Actually just threw it out and went back to old stainless steel photo mug ordered from Shutterfly three years ago that is still in great shape. Will order new stainless steel for Father's Day to update picture. Very disapointed in quality of acrylic. Don't waste your money. I NEVER take time to write these reviews but was so upset with the quality of this.
May 6, 2013
Love love love
I was a bit nervous about ordering this product after reading some of the reviews, but since I've had such wonderful experience with shutterfly I decided to go ahead with my purchase. I'm glad I did! I LOVE this cup! I use it probably 4-5 times a week and have since getting it several months ago. (I waited to review in case I had trouble like other reviewers.) I mostly hand wash, but have on occasion thrown it in the dishwasher too on the top rack and have not yet had a problem. My lid seals tight, although you do need to make sure it is tight and has screwed all the way on. No leaking problems for me. I love this cup and will most definitely buy another when I wear this one out.
April 15, 2013
I was so excited to make this, and give to my husband for our 5th anniversary. He takes coffee to work every morning. I loved to see him leave with this cup....but within a few uses, and hand washing by me....the inside became molded starting from the bottom up from condensation. It was not worth to keep with the brown molded pictures!!
January 28, 2013
Loved the travel mugs
OK. THey aren't perfect - but what is? I got one for each of my family members for Christmas. Able to "review" their lives with 5 pictures each made them VERY special indeed. Yes, you have to really tighten down the lid or it will leak - and it's best not to have the flip stopper down if carbonated or hot drinks are in it - the bubbles/steam tends to force a leak. So far, no problem with condensation ruining any of the pictures, and hand washing is worth it to protect them. Over time this may happen, but the joy they gave just on Chirstmas morning was awesome! Worth every penny, and using special offers kept cost down nicely. I docked one star because of the leaky tops, but only for that reason. Thank you, Shutterfly, for another great product!
January 24, 2013
I ordered one of these for my husband for Christmas. We loved it when it first came, but within a couple weeks of use and hand washing, condensation had gotten inside and ruined the picture.
January 23, 2013
How much cooler can it be. A cool mug for coffee (or whatever) no leaks, easy to handle and the pictures I wanted were on it. Great idea and personal touch. Get yours today
January 14, 2013
very disappointed. Leaks, picture quality is poor, did not come out with the coloured background I had selected, and the care card inside the mug says that it is not to be used with hot beverages....what?! it is a coffee mug! Scared to wash it as it looks as though it most definitely will be ruined after one wash.
December 29, 2012
I was really excited when I got my mugs. The quality of the pictures was great and they looked awesome. Then I used the mugs.... The first time I used it my coffee dripped all over me. I thought I put the lid on wrong so I tried again with the same results. I've used the mugs multiple times and I have to wrap a napkin around the seal so it doesn't leak all over me. I have to believe its the overall quality of the mugs since I have 2 both my husband and I get the same results no matter how tightly the lids is screwed on.
December 3, 2012
I got this for my mom for mother's day and after a few hand washes the picture started to break and crumble. She never put it in the dishwasher. Water must be able to leak inside and ruins the picture. Disappointed!!!
December 3, 2012