Photo Gallery 20oz Acrylic Travel Mug
Lasted less than 15 days
Says hand wash recommended so we hand washed it and within 15 days, it leaked and ruined the picture. Do not waste your money on this product.
February 26, 2014
Should have listened to the reviews
This mug was beautiful but the first time it was used coffee leaked behind the pictures ruining it. I should have listened to the previous reviews. Customer service was wonderful but I shouldn’t have wasted the time and money.
February 24, 2014
looked nice but did not last
loved the mug but they both cracked within a year, causing liquid to run between the layers. Would not recommend this mug. Have also purchased the stainless steel travel mug which is much, much better quality.
February 10, 2014
Nice mug if you don't plan to drink out of it!!
I ordered one of these mugs for my husband for Christmas. It broke the very first time he tried to use it. He poured coffee into it and it immediately cracked on the bottom. I even heard the loud popping noise in the next room. Shutterfly graciously sent a replacement. My husband is an engineer & has learned about fluid dynamics. He started warming the mug with warm water first to prevent it from happening. (Really though, should this even be necessary?!?!?) Within a few weeks, the replacement cracked the same way. Thanks to Shutterfly for giving us a credit for a comparable item instead of making us get yet another piece-of-junk mug.
February 4, 2014
I bought this mug for my husband for Christmas. We hand washed it before first use and the mug immediately leaked. The drink also leaked into the picture. Shutterfly customer service was great. They were responsive and immediately reordered another one and sent it express. The replacement mug did the same thing with the first use and only hand washing it before. I guess I should have read the reviews before I purchased it. Very disappointed because it was a beautiful looking mug and it was perfect for large drinks. :(
January 14, 2014
Water ran into the photo area and made pictures bleed. LEAKS when drinking.
December 13, 2013
great quality photos but terrible design
I usually love all of my Shutterfly purchases but this is not one of their best items. Seems like a common theme... leaks EVERY time I use it which makes me sad because I absolutely love the photos!! Seems like Shutterfly should look into this given the reviews on this product!!
November 21, 2013
DO NOT BUY THIS MUG!
I'd like to begin by saying I really love Shutterfly. We've been very happy with all the photos and other items we've purchased. However, this mug is not a good buy. I wouldn't really call it a drip proof lid. My wife used her Mother's Day gift about 5 times before she finally confessed that the lid leaked. Maybe this was a rare case...a defective one-off, but it was a total waste of money - except for the big smile we got on Mother's Day.
Too bad she couldn't really use it. I would not recommend this mug to anyone.
November 17, 2013
Bought 3 of these and love them
I got one for my dad and it does not leak. He has had it about two years. I bought one for my mother-in-law and it does not leak. She has had it for a year. They do not put them in the dishwasher. And I bought one for my husband and had it for a year but he did not use it yet because I'm giving it to him this Christmas. I just ordered two more because my dad told me how much he uses his and loves it. I have no idea if the 16 oz or 20 oz makes a difference as far as leaking, since I'm reading everyone else having a problem with them. But so far, no complaint here.
November 6, 2013
As others have noted, this thing leaks after only a couple of uses. The liquid gets in between the plastic where the photograph is and also leaks out onto the user.
August 27, 2013
If there was a 0 star that's how I would rate this!
I am a long term extremely happy Shutterfly customer. This travel mug is the only time that I have not been pleased with a Shutterfly purchase. It looked great & was a fabulous gift, but within only a few months of using it (infrequently) the coffee began to leak into the photo and ruined the cup. Definitely a disappointing purchase and a very disappointing gift.
July 20, 2013
Do Not Purchase
I bought one of these as a Christmas gift for my husband with all 4 of our children's pic in it. It was absolutely the cutest mug! He used it once on the way to hunt, the lid leaked and dripped hot coffee on his hunting outfit. I e-mailed Shutterfly within a week and they were prompt to send us a new mug at no charge. After about 2 months of using the new one (not everyday, about 3 times/week) somehow the coffee started to leak between the black cup and the clear plastic where the pics are. That's 2 out of 2 of the same travel mugs in our house that are useless... I must say that Customer Service is GREAT, this product is not. As cute as it is, do not purchase as it will soon be ruined anyway.
June 13, 2013
Great Mug...Awesome Customer Service
I ordered two of these for my husband and I. They turned out great but they are just a little too tall to fit under our coffee makers...but we will survive.
One of them did loose its seal, so I called customer service. They were wonderful and got another mug out to me immediately.
June 1, 2013
I'M A FIRST TIME CUSTOMER AND ORDERED THIS MUG. THE FIRST ONE CAME IN ALL SCRATCHED SO THEY SENT ME A REPLACEMENT. EVERY TIME YOU DRINK FROM IT.. IT LEAKED! I PAID FOR THE POSTAGE TO SEND IT BACK AND DECIDED TO TRY THE FIRST ONE I STILL HAD... THAT ONE LEAKED TOO!
May 23, 2013
This mug is not worth the money. While the picture quality is good the product is a mug and it does not do it's job. We only handwash ours just as instructed and it is still a leaky mess every single time we use it. We'll be recycling ours soon just so we don't get coffee all over ourselves anymore :(
May 20, 2013
Terrible, don't waste your money
I purchased this mug for my dad and had it replaced 4 times! He was so upset as he loved it!! Every time it either broke and/or leaked and ruined the pictures, the only positive is that shutterfly stands behind their products and replaced it for free every time, this fifth and final time they have replaced it with a stainless mug.
May 17, 2013
It won't last
Well, like many others, we ordered this and it broke and leaked a few weeks later. I actually returned the original for a new one, and the new one had the same problem. It's a pity because I'd love to buy my husband a personalized travel mug for father's day, but hopefully I can a better quality one elsewhere.
May 16, 2013
Like all the other bad reviews say, both leaked after only 1 month of use and was always handwashed because we wanted to keep them nice to show off our new baby :( Can't say how disappointed I am. I was willing to pay way more than what I thought a travel mug should cost to be able to display our son, just for it to be ruined.
April 27, 2013
Awful Cup, save your money
I bought one of these for each family member. One cracked inside at the bottom so the first time coffee was poured in it turned the whole picture brown. Another has bubbles inside the clear cover on the photos and I'm guessing a crack inside that I can't see. They last up to a season if you are lucky. We don't have a dishwasher and the second one has only been used with water so it's not user error. Not worth the money.
April 25, 2013
Save your money. I am on my second one, never dropped it, always hand washed and still condensation and leaking, I can't even keep it because now the photos look terrible. Not used more than 4 months, the first one lasted about 1 month. Not worth the $
February 19, 2013